Privacy policy

This privacy policy has been compiled to better serve the Users of Services provided by RAYDEN.EARTH LTD (“We”) on the website, who are concerned with how their 'Personally identifiable information' (PII) is used online. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable and Non-Personally Identifiable Information in accordance with our website. BY USING ANY PORTION OF OUR SERVICE, YOU ARE ACCEPTING THE PRACTICES SET FORTH IN THIS PRIVACY POLICY.

At the same time, it should be noted that this privacy policy fulfills the information obligation under Art. 13 of the Regulation 2016/679 of the European Parliament and of the Council (EU) of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (Journal of Laws of the EU 2016 No. 119, p. 1), hereinafter referred to as "GDPR".


The types of information that we collect fall under two general categories: personally identifiable information (PII) and non-personally identifiable information (non-PII). PII consists of any information which can be used to specifically identify you as an individual, whereas non-PII consists of aggregate information or any information that does not reveal your identity. The following sections describe how your PII and non-PII are collected by us, and how we use such information. The above information may be associated with you, if you choose to give us personal data about yourself as described in the Terms of Service and if we are required to disclose our server logs as a result of legal action, some third parties such as your Internet provider could match our anonymous technical information with you, using information beyond what is found on our servers.

We may also use cookies, web beacons, or other anonymous tracking information to improve our server's interaction with your computer, and we may partner with third party advertisers who may (themselves or through their partners) place or recognize a unique cookie on your browser.


When placing an order for the provision of our services or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, credit card information, social security number or other details in order to enable you to use our Services.

Once the User consents to receive information from us that enables the User to make purchases at a reduced price (discounts, promotions) or special offers, using the contact form, we process only the following personal data provided voluntarily: User’s full name, e-mail address, and date of birth. For the purposes of this Privacy Policy, the web-push contact form is understood as any message containing marketing information sent by us to the User when using the website and while visiting other websites.

The User may also consent to receive marketing notifications by means of web-push notifications through their web browser. In such a case, the controller does not process the User's personal data because he only uses data that is stored in the browser's memory at the time of use. The controller does not have access to the data stored on the User's Internet browser. This consent can be withdrawn by changing the web browser settings.


The controller of your personal data is RAYDEN.EARTH LTD, Business ID No. 10763997, with its registered office at 590 Kingston Road, London, United Kingdom, SW20 8DN, registered in Companies House, VAT reg. No. GB 300743153(“the Controller”). You may contact us via e-mail at or by post at the following address: RAYDEN.EARTH LTD, 590 Kingston Road, London, United Kingdom, SW20 8DN. In any matter concerning personal data processing please contact our Data Protection Officer (“DPO”) via e-mail at or by post at the following address: RAYDEN.EARTH LTD, 590 Kingston Road, London, United Kingdom, SW20 8DN.


We collect personal information from you when you create an account, place an order, subscribe to a newsletter or enter any other information on our site. Additionally, any time you access our Services, our servers automatically gather information from your browser or device. This information includes your IP addresses and browser type (if you are using a browser), device ID, location (if you have enabled this feature), Internet service provider (ISP) or wireless service provider, referring/exit pages, platform type, date/time stamp, number of clicks, the start and end of each session, the type of marketing materials sent to you tailored to your shopping preferences (web-push contact forms, offers sent by email, etc.), browsed items and items placed in the shopping cart, as well as the manner in which they were browsed.


We may use the information we collect from you as described above in order to quickly process all of your transactions and to periodically send emails regarding your order or any other Services. The information automatically gathered from your browser or device allows us to improve our Services. We may use this information to analyze our servers’ load trends, administer the Services, prevent fraud, track visitor movement in the aggregate, and gather broad demographic information. We do not share this information externally, except Service Provider in the case to process your purchase.

We process your personal data for the purpose of processing your transactions, sending you emails regarding your order and any other Services offered by us for the performance of a contract to which you are a party or in order to take steps at your request prior to entering into a contract. The legal basis is Article 6 section 1 point (b) of the GDPR.

We process personal data in accordance with the legal obligations, which we are subject to, and specifically with the provisions regarding, among others, the purposes connected with the provision of the Service, tax procedures and invoicing within the framework of disclosing personal data to the public authorities Article 6 sec. 1 letter c) of the Regulation.

We process User personal data for marketing purposes based on an additional consent provided by the User, in particular for sending the newsletter, bonuses (or discounts) and other marketing information to the User-based on the data provided to the controller on the contact form, as well as contacting the User by representatives of the controller's Call Center, on the basis and in the scope expressed by the User’s consent. The legal basis for this processing is article 6 section 1 point (a) of the GDPR.

We may process your personal data for the purposes of the legitimate interests pursued by the controller or by a third party. Such legitimate purposes for us include: marketing purposes involving conducting analyses and keeping statistics, including profiling, the establishment or execution of any of our claims or prevention in the case of any claims addressed to us by third parties. The legal basis for such processing is Article 6 section 1 point (f) of the GDPR.

We process your personal data gathered from your browser or device for the purposes of the legitimate interests pursued by the controller or by a third party e.g. analyzing and statistic aims, services administration, fraud prevention, tracking visitor movement in aggregate. The legal basis for such processing is article 6 section 1 point (f) of the GDPR.

The User has the right to object to the processing of his personal data for marketing purposes involving conducting analyses and keeping statistics, including profiling, to the extent to which this processing relates to this purpose. Once an objection is filed, the controller has no right to process the User's personal data for such purposes.


We do not use vulnerability scanning and/or scanning to PCI standards. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Transport Layer Security (TLS) technology.

We implement a variety of security measures when a User places an order, enters, submits, or accesses their information. All transactions are processed through a gateway provider and are not stored or processed on our servers.


If you choose to connect your account with Facebook or any other service, we will receive and retain basic account registration data you provide to that service, such as your name, email address, User ID and profile page URL. We may also receive and display content relevant to your use of our Services from activity feeds or other information from Facebook and other linked services, including the contents of your "Wall," status updates, comments, photos and location "check-ins" to the extent you grant us access to such information from those services.


Whenever you post content, comments or other material using our Services, we may use your Username on the website in connection with your content, and may, at our sole discretion, allow other Users to search for information on our website, including information about you. Remember that all information you post on our website is made publicly available. Other Users may be able to contact you through your comments and any content, comments and we may redistribute other material that you submit by using our Services through the Internet or other media.


Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you so allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. We use “cookies” to keep track of some types of information while you are visiting our website or using our Services. For instance, we use cookies to help us remember and process information about the services recorded by the User in the shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We rely on cookies for the proper operation of our Services; therefore, if your browser is set to reject all cookies, the Services may not function properly with your browser. Users who refuse cookies assume all responsibility for any resulting loss of functionality in our Services.


You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (i.e. Google Chrome, Mozilla Firefox or Internet Explorer) settings. Each browser is a little different, so look at your browser's Help menu to learn the correct way to modify your cookies. Please remember, if you disable cookies, our Services may not function properly with your browser, however, you will still be able to place orders.


Yes. "Web beacons" (also known as "clear gifs" and "pixel tags") are small transparent graphic images that are often used in conjunction with cookies in order to further personalize our website and Services we provide for our Users and to collect a limited set of information about our visitors. We may also use web beacons in email communications in order to understand the behavior of our customers. We do not link the web beacons to any PII.


Yes, when you use our website as an artist, we also log the metadata associated with any images you upload. Metadata is usually technical data that is associated with the content that you uploaded. Metadata can, for example, describe how, when or by whom a piece of content was collected and formatted. Please remember, that none of this automatically-collected technical information is associated with any identified person at the time it is collected.


Whenever you access our Services by using a mobile device (such as phone or tablet) we may access, collect, monitor and store on your device and/or remote store or on more so-called “Device Identifiers”. These are small data files or similar data structures, which are stored on or associated with your mobile device, which uniquely identify your mobile device. Device identifiers may be data stored in connection with the mobile device hardware, data stored in connection with the mobile device’s operating system or other software. Device identifiers may deliver information to us or to a third party partner about how you browse and use our Services and may, therefore, help us provide reports or personalized content and ads. Please note that some features of Services we provide may not function properly if the use or availability of device identifiers is disabled or impaired.


We use third-party analytics service providers ("Analytics Providers"), such as for example Google, to help us analyze how Users use our Services and to measure traffic and usage trends for the Services. These tools collect information sent by your device or our Service, including the web pages you visit, add-ons, and other information that assists us in improving our Services. Please note that we may change the Analytics Providers that we use from time to time. The information generated by your browser or device about your use of our Services will be transmitted to and stored by the Analytics Provider(s). The Analytics Providers will use this information for the purpose of evaluating your use of our Services, compiling reports on website or mobile activity for our use and providing other services relating to website activity and Internet usage. The Analytics Providers may also transfer this information to third parties where required to do so by law, or where such third parties process the information on the Analytics Providers’ behalf. We collect and use this analytics information with analytics information from other Users so that it cannot reasonably be used to identify any particular individual User. By using our website, you consent to the processing of your personal data by the Analytics Provider in the manner and for the purposes set forth above.


We require an email address from you when you create an account or place an order. We use your email both for transactional purposes such as notifications on the status of your order and for promotional purposes, such as newsletters, offers of new services, event notifications, third-party special offers. Email messages we send you may contain code that enables our database to track your usage of the emails, including whether the email was opened and what links (if any) were clicked. If you would rather not receive promotional emails from us, please contact us via email at

We also reserve the right to send you certain communications, such as service announcements and administrative messages, without offering you the opportunity to opt-out of receiving them.


When you use our Services we automatically receive your location. We use various technologies to determine your location, such as location services of the applicable operating system or browser and sensor data from your device, as well as the GPS information.


We also collect demographic data. We use this data to tailor our visitors' experience, showing them content that we think they might be interested in, and displaying the content according to their preferences. Some of this information may be shared with advertisers on a non-personally identifiable basis.


We may periodically conduct voluntary member surveys. We encourage our members to participate in such surveys because they provide us with important information regarding the improvement of our Services. You may also volunteer for certain surveys that we may offer to our Users, and any additional rules regarding the conduct of such surveys will be disclosed to you prior to your participation.


No, we do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice. When you create an account or place an order, we collect a variety of information about you in order to complete your online profile. Except as otherwise stated in this Privacy Policy, we do not disclose your PII to other Users of the Service. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.

However, you acknowledge and agree that we may disclose information you provide if we believe in good faith that we are authorized or required to do so by law, or you give us your consent to do so, including if we notify you that the information you provide will be shared in a particular manner and you provide such information.


We may share your non-PII with third parties, but not in a manner that would reveal your identity. For example, when you access a page on our website, a cookie may be automatically set by us or by our service providers to recognize your browser as you navigate on the Internet and to present you with information and advertising based on your apparent interests. We may share your PII, sometimes in conjunction with your non-PII, with service providers that may be associated with us to perform functions on our behalf. For example, outsourced customer support agents or technology infrastructure providers may need access to your information to perform services for you. Your information will be treated as private and confidential by such service providers and not used for any other purpose than we authorize. In addition, from time to time, we may share PII (such as email or mailing address) about our User base with carefully selected third parties, so they can offer goods and services that we believe may be of interest to our Users. If you do not wish to receive offers from our trusted partners, you can change your email preferences at any time by entering the Settings section on the website.


We do not include or offer third-party products or services on our website.


Google's advertising requirements can be summed up by Google's Advertising Principles. They are put in place to provide a positive experience for Users. We have not enabled Google AdSense on our site but we may do so in the future.


Users can visit our site anonymously

once this privacy policy is created, we will add a link to it on our home page, or as a minimum on the first significant page after entering our website.

our Privacy Policy link includes the word 'Privacy', and can be easily found on the page specified above.


on our Privacy Policy Page

in an email containing information on changes to the privacy policy with an indication of the changed provisions.


by emailing us

by logging in to their account


We honor do not track signals and do not track plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.


It's also important to note that we do not allow third-party behavioral tracking.


Our age restrictions for the Service are set forth in our Terms of Service. We do not target any portion of our Service to children under the age of 16. Our Services are not directed at children under the age of 16. In the event that we learn that we have collected personal information from a child under the age of 16 without parental consent, we will delete that information as soon as possible. Therefore, if you believe that you might have any information from or about a child under 16, please contact us.


Our Services are intended for use by any country’s residents at this time, and the information collected in connection with the Service (including PII) is stored and processed in France. Users may not access, use, nor register for the Service if prohibited by law in their country of residence.


We have security measures in place to protect against the loss, misuse, and alteration of the information stored in our database. We will exercise reasonable care in providing secure transmission of information between your computer or mobile device and our servers. However, no information transmitted over the Internet can be guaranteed 100% secure, so we cannot ensure or warrant the security of any information transmitted to us over the Internet and hence accept no liability for any unintentional interception or misuse.


Follow the instructions at the bottom of each email.


Following termination or deactivation of your account, we may retain information (including your profile information) and uploaded images for a commercially reasonable time for backup, archival, and/or audit purposes.

Your personal data will be processed for the period necessary for the performance of the contract. In the case of providing consent for personal data processing, personal data will be processed until the withdrawal of such consent. The personal data processing period may be prolonged for any periods prescribed by law for addressing claims. After such periods, personal data will be processed in the scope and for the period prescribed by the legal provisions.


Every person whose personal data is processed by us has the right to request access to and rectification or erasure of personal data or the restriction of processing regarding the data subject or to object to the processing as well as the right to data portability from us. Where the processing is based on consent, you have the right to withdraw consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.

You also have the right to lodge a complaint with a supervisory authority.


The processing of your personal data is necessary to enter into a contract and to fulfill obligations by the Controller due to legal provisions. Failure to provide such data will not allow for the Services to be performed.


Any information that is collected is subject to the Privacy Policy in effect at the time such information is collected. We may, however, modify and revise our privacy policy from time-to-time. If we make any material changes to this policy, we will notify you of such changes by posting them on our website or by sending you an email or other notification, and we will indicate when such changes will become effective. By continuing to access or use our Services after those changes become effective, you are agreeing to be bound by the revised policy.


If there are any questions regarding this privacy policy you may contact us using the information below.

590 Kingston Road
United Kingdom, SW20 8DN


This privacy statement was last revised on 10 March 2020.