WHAT TYPES OF INFORMATION DO WE COLLECT FROM USERS OF OUR SERVICES?
The types of information that we collect fall under two general categories: personally identifiable information (PII) and non-personally identifiable information (non-PII). PII consists of any information which can be used to specifically identify you as an individual, whereas non-PII consists of aggregate information or any information that does not reveal your identity. The following sections describe how your PII and non-PII are collected by us, and how we use such information. The above information may be associated with you, if you choose to give us personal data about yourself as described in the Terms of Service and if we are required to disclose our server logs as a result of legal action, some third parties such as your Internet provider could match our anonymous technical information with you, using information beyond what is found on our servers.
WHAT TYPES OF PERSONAL INFORMATION DO WE COLLECT?
When placing an order for the provision of our services or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, credit card information, social security number or other details in order to enable you to use our Services.
The User may also consent to receive marketing notifications by means of web-push notifications through their web browser. In such a case, the controller does not process the User's personal data because he only uses data that is stored in the browser's memory at the time of use. The controller does not have access to the data stored on the User's Internet browser. This consent can be withdrawn by changing the web browser settings.
WHO CONTROLS YOUR PERSONAL DATA?
The controller of your personal data is RAYDEN.EARTH LTD, Business ID No. 10763997, with its registered office at 590 Kingston Road, London, United Kingdom, SW20 8DN, registered in Companies House, VAT reg. No. GB 300743153(“the Controller”). You may contact us via e-mail at firstname.lastname@example.org or by post at the following address: RAYDEN.EARTH LTD, 590 Kingston Road, London, United Kingdom, SW20 8DN. In any matter concerning personal data processing please contact our Data Protection Officer (“DPO”) via e-mail at email@example.com or by post at the following address: RAYDEN.EARTH LTD, 590 Kingston Road, London, United Kingdom, SW20 8DN.
WHEN DO WE COLLECT INFORMATION?
We collect personal information from you when you create an account, place an order, subscribe to a newsletter or enter any other information on our site. Additionally, any time you access our Services, our servers automatically gather information from your browser or device. This information includes your IP addresses and browser type (if you are using a browser), device ID, location (if you have enabled this feature), Internet service provider (ISP) or wireless service provider, referring/exit pages, platform type, date/time stamp, number of clicks, the start and end of each session, the type of marketing materials sent to you tailored to your shopping preferences (web-push contact forms, offers sent by email, etc.), browsed items and items placed in the shopping cart, as well as the manner in which they were browsed.
HOW DO WE USE YOUR INFORMATION?
We may use the information we collect from you as described above in order to quickly process all of your transactions and to periodically send emails regarding your order or any other Services. The information automatically gathered from your browser or device allows us to improve our Services. We may use this information to analyze our servers’ load trends, administer the Services, prevent fraud, track visitor movement in the aggregate, and gather broad demographic information. We do not share this information externally, except Service Provider in the case to process your purchase.
We process your personal data for the purpose of processing your transactions, sending you emails regarding your order and any other Services offered by us for the performance of a contract to which you are a party or in order to take steps at your request prior to entering into a contract. The legal basis is Article 6 section 1 point (b) of the GDPR.
We process personal data in accordance with the legal obligations, which we are subject to, and specifically with the provisions regarding, among others, the purposes connected with the provision of the Service, tax procedures and invoicing within the framework of disclosing personal data to the public authorities Article 6 sec. 1 letter c) of the Regulation.
We process User personal data for marketing purposes based on an additional consent provided by the User, in particular for sending the newsletter, bonuses (or discounts) and other marketing information to the User-based on the data provided to the controller on the contact form, as well as contacting the User by representatives of the controller's Call Center, on the basis and in the scope expressed by the User’s consent. The legal basis for this processing is article 6 section 1 point (a) of the GDPR.
We may process your personal data for the purposes of the legitimate interests pursued by the controller or by a third party. Such legitimate purposes for us include: marketing purposes involving conducting analyses and keeping statistics, including profiling, the establishment or execution of any of our claims or prevention in the case of any claims addressed to us by third parties. The legal basis for such processing is Article 6 section 1 point (f) of the GDPR.
We process your personal data gathered from your browser or device for the purposes of the legitimate interests pursued by the controller or by a third party e.g. analyzing and statistic aims, services administration, fraud prevention, tracking visitor movement in aggregate. The legal basis for such processing is article 6 section 1 point (f) of the GDPR.
The User has the right to object to the processing of his personal data for marketing purposes involving conducting analyses and keeping statistics, including profiling, to the extent to which this processing relates to this purpose. Once an objection is filed, the controller has no right to process the User's personal data for such purposes.
HOW DO WE PROTECT YOUR PERSONAL INFORMATION?
We do not use vulnerability scanning and/or scanning to PCI standards. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Transport Layer Security (TLS) technology.
We implement a variety of security measures when a User places an order, enters, submits, or accesses their information. All transactions are processed through a gateway provider and are not stored or processed on our servers.
If you choose to connect your account with Facebook or any other service, we will receive and retain basic account registration data you provide to that service, such as your name, email address, User ID and profile page URL. We may also receive and display content relevant to your use of our Services from activity feeds or other information from Facebook and other linked services, including the contents of your "Wall," status updates, comments, photos and location "check-ins" to the extent you grant us access to such information from those services.
Whenever you post content, comments or other material using our Services, we may use your Username on the website in connection with your content, and may, at our sole discretion, allow other Users to search for information on our website, including information about you. Remember that all information you post on our website is made publicly available. Other Users may be able to contact you through your comments and any content, comments and we may redistribute other material that you submit by using our Services through the Internet or other media.
DO WE USE "COOKIES"?
- help remember and process information about the offer viewed by the User on ray-den.com, as well as specific services recorded by the User in the shopping cart while placing an order,
- understand and save User's preferences for future visits,
- keep track of advertisements.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (i.e. Google Chrome, Mozilla Firefox or Internet Explorer) settings. Each browser is a little different, so look at your browser's Help menu to learn the correct way to modify your cookies. Please remember, if you disable cookies, our Services may not function properly with your browser, however, you will still be able to place orders.
DO WE USE “WEB BEACONS”?
Yes. "Web beacons" (also known as "clear gifs" and "pixel tags") are small transparent graphic images that are often used in conjunction with cookies in order to further personalize our website and Services we provide for our Users and to collect a limited set of information about our visitors. We may also use web beacons in email communications in order to understand the behavior of our customers. We do not link the web beacons to any PII.
DO WE USE “METADATA”?
Yes, when you use our website as an artist, we also log the metadata associated with any images you upload. Metadata is usually technical data that is associated with the content that you uploaded. Metadata can, for example, describe how, when or by whom a piece of content was collected and formatted. Please remember, that none of this automatically-collected technical information is associated with any identified person at the time it is collected.
DO WE USE “DEVICE IDENTIFIERS”?
Whenever you access our Services by using a mobile device (such as phone or tablet) we may access, collect, monitor and store on your device and/or remote store or on more so-called “Device Identifiers”. These are small data files or similar data structures, which are stored on or associated with your mobile device, which uniquely identify your mobile device. Device identifiers may be data stored in connection with the mobile device hardware, data stored in connection with the mobile device’s operating system or other software. Device identifiers may deliver information to us or to a third party partner about how you browse and use our Services and may, therefore, help us provide reports or personalized content and ads. Please note that some features of Services we provide may not function properly if the use or availability of device identifiers is disabled or impaired.
WEBSITE AND APPLICATIONS ANALYTICS
We use third-party analytics service providers ("Analytics Providers"), such as for example Google, to help us analyze how Users use our Services and to measure traffic and usage trends for the Services. These tools collect information sent by your device or our Service, including the web pages you visit, add-ons, and other information that assists us in improving our Services. Please note that we may change the Analytics Providers that we use from time to time. The information generated by your browser or device about your use of our Services will be transmitted to and stored by the Analytics Provider(s). The Analytics Providers will use this information for the purpose of evaluating your use of our Services, compiling reports on website or mobile activity for our use and providing other services relating to website activity and Internet usage. The Analytics Providers may also transfer this information to third parties where required to do so by law, or where such third parties process the information on the Analytics Providers’ behalf. We collect and use this analytics information with analytics information from other Users so that it cannot reasonably be used to identify any particular individual User. By using our website, you consent to the processing of your personal data by the Analytics Provider in the manner and for the purposes set forth above.
HOW DO WE USE YOUR EMAIL ADDRESS?
We require an email address from you when you create an account or place an order. We use your email both for transactional purposes such as notifications on the status of your order and for promotional purposes, such as newsletters, offers of new services, event notifications, third-party special offers. Email messages we send you may contain code that enables our database to track your usage of the emails, including whether the email was opened and what links (if any) were clicked. If you would rather not receive promotional emails from us, please contact us via email at firstname.lastname@example.org.
We also reserve the right to send you certain communications, such as service announcements and administrative messages, without offering you the opportunity to opt-out of receiving them.
When you use our Services we automatically receive your location. We use various technologies to determine your location, such as location services of the applicable operating system or browser and sensor data from your device, as well as the GPS information.
We also collect demographic data. We use this data to tailor our visitors' experience, showing them content that we think they might be interested in, and displaying the content according to their preferences. Some of this information may be shared with advertisers on a non-personally identifiable basis.
DATA FROM WEBSITE'S SURVEYS
We may periodically conduct voluntary member surveys. We encourage our members to participate in such surveys because they provide us with important information regarding the improvement of our Services. You may also volunteer for certain surveys that we may offer to our Users, and any additional rules regarding the conduct of such surveys will be disclosed to you prior to your participation.
However, you acknowledge and agree that we may disclose information you provide if we believe in good faith that we are authorized or required to do so by law, or you give us your consent to do so, including if we notify you that the information you provide will be shared in a particular manner and you provide such information.
DISCLOSURE TO TRUSTED THIRD PARTIES
We may share your non-PII with third parties, but not in a manner that would reveal your identity. For example, when you access a page on our website, a cookie may be automatically set by us or by our service providers to recognize your browser as you navigate on the Internet and to present you with information and advertising based on your apparent interests. We may share your PII, sometimes in conjunction with your non-PII, with service providers that may be associated with us to perform functions on our behalf. For example, outsourced customer support agents or technology infrastructure providers may need access to your information to perform services for you. Your information will be treated as private and confidential by such service providers and not used for any other purpose than we authorize. In addition, from time to time, we may share PII (such as email or mailing address) about our User base with carefully selected third parties, so they can offer goods and services that we believe may be of interest to our Users. If you do not wish to receive offers from our trusted partners, you can change your email preferences at any time by entering the Settings section on the website.
We do not include or offer third-party products or services on our website.
Google's advertising requirements can be summed up by Google's Advertising Principles. They are put in place to provide a positive experience for Users. We have not enabled Google AdSense on our site but we may do so in the future.
WE AGREE TO THE FOLLOWING:
Users can visit our site anonymously
USERS ARE ABLE TO CHANGE THEIR PERSONAL INFORMATION:
by emailing us
by logging in to their account
HOW DOES OUR SITE HANDLE DO NOT TRACK (DNT) SIGNALS?
We honor do not track signals and do not track plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.
DOES OUR SITE ALLOW THIRD-PARTY BEHAVIORAL TRACKING?
It's also important to note that we do not allow third-party behavioral tracking.
USER'S AGE RESTRICTIONS
Our age restrictions for the Service are set forth in our Terms of Service. We do not target any portion of our Service to children under the age of 16. Our Services are not directed at children under the age of 16. In the event that we learn that we have collected personal information from a child under the age of 16 without parental consent, we will delete that information as soon as possible. Therefore, if you believe that you might have any information from or about a child under 16, please contact us.
Our Services are intended for use by any country’s residents at this time, and the information collected in connection with the Service (including PII) is stored and processed in France. Users may not access, use, nor register for the Service if prohibited by law in their country of residence.
SECURITY & PROTECTION
We have security measures in place to protect against the loss, misuse, and alteration of the information stored in our database. We will exercise reasonable care in providing secure transmission of information between your computer or mobile device and our servers. However, no information transmitted over the Internet can be guaranteed 100% secure, so we cannot ensure or warrant the security of any information transmitted to us over the Internet and hence accept no liability for any unintentional interception or misuse.
IF AT ANY TIME YOU WOULD LIKE TO UNSUBSCRIBE FROM RECEIVING FUTURE EMAILS, YOU CAN
Follow the instructions at the bottom of each email.
HOW LONG DO WE KEEP YOUR INFORMATION?
Following termination or deactivation of your account, we may retain information (including your profile information) and uploaded images for a commercially reasonable time for backup, archival, and/or audit purposes.
Your personal data will be processed for the period necessary for the performance of the contract. In the case of providing consent for personal data processing, personal data will be processed until the withdrawal of such consent. The personal data processing period may be prolonged for any periods prescribed by law for addressing claims. After such periods, personal data will be processed in the scope and for the period prescribed by the legal provisions.
PERSONAL DATA SUBJECT RIGHTS
Every person whose personal data is processed by us has the right to request access to and rectification or erasure of personal data or the restriction of processing regarding the data subject or to object to the processing as well as the right to data portability from us. Where the processing is based on consent, you have the right to withdraw consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.
You also have the right to lodge a complaint with a supervisory authority.
OTHER INFORMATION REGARDING THE PROCESSING OF PERSONAL DATA
The processing of your personal data is necessary to enter into a contract and to fulfill obligations by the Controller due to legal provisions. Failure to provide such data will not allow for the Services to be performed.
590 Kingston Road
United Kingdom, SW20 8DN
This privacy statement was last revised on 10 March 2020.